Privacy Policy

1. Introduction

ECLAIRA LUXURY ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

2. Personal Information We Collect

We may collect the following personal data:

  • Contact details — name, email address, phone number, shipping and billing address
  • Financial information — payment details (processed securely via our payment partners; we do not store card details)
  • Device & usage information — IP address, browser type, pages visited, time spent on site
  • Location information — general location based on IP address or delivery address
  • Communication information — messages or enquiries you send to us

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your enquiries and provide customer support
  • Improve our website and personalise your shopping experience
  • Send marketing communications (only with your consent)
  • Comply with legal and regulatory obligations

4. Third-Party Sharing

We may share your personal data with trusted third parties including:

  • Shipping & logistics partners (e.g. Pos Laju, J&T, DHL) to fulfil your orders
  • Payment processors (e.g. Shopify Payments, Stripe, iPay88) to process transactions securely
  • Marketing platforms (e.g. Google Analytics, Meta/Facebook Pixel) to improve our services

We do not sell your personal data to any third party.

5. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. These include:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics 4)
  • Marketing cookies — to deliver relevant advertisements

You may disable cookies through your browser settings, though this may affect certain features of our website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are typically retained for a minimum of 7 years in accordance with Malaysian tax and accounting regulations.

7. Your Rights (PDPA 2010)

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete personal data
  • Withdraw consent for the processing of your personal data at any time
  • Request deletion of your personal data, subject to legal obligations

To exercise any of these rights, please contact us at eclaira98@gmail.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology.

9. How to Make a Complaint

If you believe your personal data has been mishandled, you may lodge a complaint with:

Department of Personal Data Protection Malaysia (JPDP)
Website: www.pdp.gov.my
Hotline: 03-8911 7000

You may also contact us directly at eclaira98@gmail.com and we will endeavour to resolve your concern within 14 business days.

10. Contact Us

For any questions regarding this Privacy Policy, please reach out to:

ECLAIRA LUXURY
Email: eclaira98@gmail.com
Address: Publika Solaris Dutamas, Kuala Lumpur, Malaysia